Below are a few of the frequently asked questions. If you have a question that isn’t answered here, please feel free to email us at firstname.lastname@example.org
A towel, swimwear and a wetsuit if you have one but don’t worry as we provide wetsuits free of charge!
Yes. To gain access to the Aquapark you must swim 15 metres out to it. You are also likely to go under water off the bigger features and so being able to swim is a must.
No. You are more than welcome to book onto any of our open sessions online. There can be up to 50 people on the park at the same time and our lifeguards recommends areas for adults and U18s during various session times.
You get an hour on the waterpark, which includes a 10 minute safety briefing. Make sure to arrive 45min before your start session time to allow plenty of time for check in, getting changed and our safety briefing.
100% Yes! The wetsuits increase the time you can spend in the water. Buoyancy aids are given to all participants of the park when they are on the water. Your wristband is your participant ticket.
Yes. However, if you do not have your own, we provide them free of charge.
The youngest age allowed on the park is 6. Children aged 6-10 years have to be accompanied on the park by a parent/guardian. One adult can take a maximum of 3 children (this rule does not apply to school tours, please contact us by email email@example.com or over the phone if you would like to book a school group). Children aged 10-15 need to have an adult on site for the duration of their session. We will offer special slow fun sessions for children aged 6/7 and their parents.
We would always recommend to pre-book your session to avoid disappointment, but it is also possible to book on site when you arrive. We can’t guarantee you a slot if you have not pre-booked.
Please bear in mind that bookings for under 18s can also be made online, but a waiver has to be signed for them by a parent/guardian. If under 18s arrive on site and the waiver is not signed for them, they will lose their session and will not receive a refund.
We recommend that you arrive 45 minutes before the start of your session to allow plenty of time to check-in, get changed and be ready for your safety briefing. If you arrive late, we cannot guarantee you that you will be able to go on your session. You would not receive a refund if you miss your session, so best to be on the safe side and leave with lots of time to spare.
Yes, we have basic changing facilities and showers on site. These have limited capacity, so please be prepared to change in the outdoor space we have designated for this (bring a changing towel, wear your swimwear under your clothes when you arrive).
We have a limited number of lockers where participants can safely store their belongings. These can be rented for €3 from reception.
Yes, you will have to wear a wetsuit, either one of our free rental suits or you can bring your own. The session price includes free wetsuit rental and buoyancy aids. There is no discount available if you bring your own wetsuit.
We operate a strict cancellation policy, so please be aware of that before you make your booking. All cancellations made by the customer must be made in writing and submitted via email or post. In the event of a cancellation or a request to reschedule more than 7 days (14 days for group sessions with 15 or more participants) before a session commences, we will refund the amount paid to date or reschedule the session (pending availability).
In the event of cancellations/rescheduling less than 7 days before a session commences, the amount paid to date is forfeited. Non-attendance will result in the entire amount paid to date to be forfeited.
For group bookings the final number of participants can be changed up to 14 days before the session starts (minimum numbers apply and prices may change if the number of participants changes) – this is the number of people that the customer will be charged for.
The park will operate in most weather conditions, unless there are very heavy winds/thunderstorms. If it is not possible for us to operate or we have to shorten a session, we will cancel your booking and you can decide whether you would like to receive a full refund or book onto another session.
No shoes are worn on the park.
Our park has a great mix of features that are appealing to a wide range of fitness and skill levels.
Unfortunately for safety reasons we do not allow pregnant women on the park.
We strongly advise not to wear glasses on the park. You might lose them or they might get damaged. Contact lenses or prescription glasses would be best.
You can click here or go to the link in the top menu. Over 18s have to sign a waiver for themselves, under 18s need a parent/guardian to sign a waiver for them. All participants need waivers before going out on the park and if you miss your session because of delays filling it in on site you need to be aware that you won’t be able to get a refund. So best be prepared, sign the waiver online and arrive with plenty of time to get checked in and changed.
Please read our COVID-19 Customer Arrival Document. Click to download